Here are some FAQ’s. If you can’t find what you’re looking for, get in touch, we’re always happy to help.

 

 

Frequently Asked Questions

Why can't I see any prices?

You’ll need to register to see all of our prices as this is a trade only/ wholesale website. It’s easy to do and you can register here now.

How do I shop securely on your website?

We don’t sell to the general public and protect our products from unregistered users.

To see our incredible range, and to receive great prices and discounts, you need to register here.

All sensitive data is processed via our SSL website connection. All this means is that when you want to send us payment details (like credit card numbers), the information you send to our website will be encrypted and secure.

What is the minimum order?

We have a minimum order of £100.

When will my order arrive?

Give us as much notice as you can i.e. 7 days. We make a lot of our products in-house, so during busy seasons, we’d like to have a couple of days to get your order perfect.

We’ll keep you posted about despatch and how to track you parcel.

If you ever need an order urgently, or have any questions about your order, get in touch, we’re always happy to help.

How much is delivery?

We have a standard delivery charge of £7.50. Carriage free over £300

Delivery costs for anywhere outside of the UK are on request. Please contact us and we can provide you with a quote. Prices depend on size, weight and number of cartons of your order.

Did you receive my order?

You can view your order by logging in to ‘my account’. If you have any questions about your order, please feel free to get in touch.

Are you VAT registered?

We are not currently VAT registered.